Every day thousands of people across North America turn to 211 for information and support—whether financial, domestic, health or disaster-related. 211 is a free, confidential referral and information helpline and website that connects people of all ages and from all communities to the essential health and human services they need, 24 hours a day, seven days a week.
211 can be accessed by phone or computer. A toll-free call to 211 connects you to a community resource specialist in your area who can put you in touch with local organizations that provide critical services that can improve—and save—lives.
You’ll find information about:
Whether in times of natural disaster or personal crisis, 211 is committed to being the first, most essential resource to anyone who needs help.
Call 211 and speak with a live, highly trained service professional in your area from any cell phone or landline. All calls are private and confidential.
How United Way Uses AI To Solve The Next Generation Of Complex Problems
211 highlighted at Dreamforce 2019 in a session and interview with IBM Bluewolf focused on how the national 211 team is leveraging AI tools like Salesforce Einstein and IBM Watson to make better use of 211 data.
Need help with … almost anything? Just call 211
United Way of Dane County shares examples of the broad range of services its 211 specialists connect Madison, WI residents with every day.
Dec. 18, 2019
'You can truly save lives': Lake County service agencies tout new 211 assistance line
United Way of Lake County launched 211 in 2019 and is now the largest county in Illinois with the service.
Sep. 24, 2019
Better than a Google search, 211 helps thousands of Minnesotans in need
Every 2.3 minutes, a Minnesotan calls 211 seeking help for themselves or another person in need. In an age where people are more likely to go to the internet to find such information on their own, 211 maintains its massive user base due to the quality of information it can provide.
Sep. 20, 2019
Rhode Island launches cyber crime hotline
United Way of Rhode Island and the Cybercrime Support Network partner to launch the first statewide cybercrime victim support hotline in the U.S. Leveraging Victims of Crime Act (VOCA) dollars, UWRI will now provide 24/7 information and assistance to victims of cybercrime through its 211 service
May 13, 2019
United Way Launches Coalition to Help Those Impacted By Government Shutdown
United Way will lead the 'United for U.S.' coalition, a joint effort by corporate partners, organized labor, the United Way network and nonprofits to provide assistance with housing payments, utility bills and groceries.
Jan. 11, 2019
Local charities helping furloughed workers during government shutdown
As the government shutdown enters its 20th day, the effects are starting to be felt by the 420,000 federal employees working without pay and the 380,000 federal employees who have been furloughed. On January 10, thousands of federal employees missed their first paychecks of 2019. Learn more.
Jan. 10, 2019
Lyft is teaming up with nonprofits to get people in need where they need to go
If you can’t afford a car or access public transit, how can you make crucial appointments like doctor’s visits or job interviews? United Way is helping, with an assist from Lyft.
Dec. 19, 2018
For information about 211, or to discuss a partnership, please contact the 211 team at firstname.lastname@example.org.