By Justin Madden
November 28, 2017
CLEVELAND, Ohio -- The sounds of hospital equipment nearly drowned out the soft and calm voice of a woman on the other end of the telephone who was in desperate need of help, recalled Maritza Herra-Sansom.
Herra-Sansom answers calls at the United Way of Greater Cleveland's 211 help line. The center takes more than 200,000 calls a year, providing a lifeline to people in need.
The call was familiar to many the help line receives: Find housing and do so as quickly as possible. But the woman was much more focused on the well-being of her daughter than that of her own.
Cleveland.com has partnered with the United Way to highlight the work that is done each day at the 211 call center to help people in need. Videos will be published periodically.
Go to www.unitedwaycleveland.org/give211 to support the 211 hotline.