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211 Helplines That Offer Rent and Food Assistance Are Totally Overwhelmed

211 Helplines That Offer Rent and Food Assistance Are Totally Overwhelmed
September 1, 2020
VICE

When policymakers aren't paying attention to just how badly a community's suffering, 211 center data can act as a canary in the coal mine for the overall needs of low-income households.

For instance, 211 centers picked up on water-quality issues in Flint months before news of the city’s lead contamination crisis broke: Callers had pressing concerns about what was coming out of their taps, according to Matthew Kreuter, a professor of public health at Washington University in St. Louis. He and others at the university developed 2-1-1 Counts, which aggregates and displays 211 center request data.

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