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Lori Malcolm

Chief Culture and Operations Officer

Lori Malcolm serves as United Way Worldwide’s Chief Culture and Operations Officer. Her focus is to continue building a high-performing culture throughout the United Way network, which includes nearly 1,800 United Ways in more than 40 countries. Working with a diverse staff, Ms. Malcolm works to connect United Way’s unique culture with the network’s digital transformation, while keeping a focus on individuals and the communities United Way serves. Ms. Malcolm oversees recruiting and retention, organizational development and learning, conferencing and events, along with operations and the legal team.

Before joining United Way Worldwide, Ms. Malcolm held senior roles in top organizations known for strong cultures of performance and execution. She led Recruitment Marketing and Diversity Recruiting at Walt Disney World; IT Recruitment and Organizational Effectiveness at Walmart; and served as the SVP of Human Resources and Talent at the franchised concept, Checkers and Rally’s Restaurants. Her approach builds upon a strong engineering background, including 10 years developing and selling technology solutions with IBM.

Ms. Malcolm earned a Bachelor of Science in Operations Research and Industrial Engineering from Cornell University, and has served on numerous nonprofit boards and industry associations focused on her passion to help others live better, healthier lives. She and her husband, Phil, have four adult children who live in Japan, New York, Los Angeles and Miami.